Abercrombie & Fitch Reviews

I have spoken with several representatives at Abercrombie and Fitch regarding two previous orders I placed. The items that I purchased ended up being the wrong ones. These items were never worn, tried on, and they have both tags attached. The first representative I spoke with on June 5th sent me two return labels to ship back the items and receive a full refund for my original form of payment. Both items were received by the Ohio headquarters on June 10th. I called the return department June 11th regarding my refund and spoke with Sebastian R. He told me I would only receive an e-gift card. I asked to speak to a supervisor and he let me know, no one was available they would get back with me after he sent a message out. When a customer service issue is escalated, it is imperative that a supervisor become available to resolve the issue. He gave me every excuse as to why I cannot speak with a supervisor. I ended our phone conversation and called back. From there I spoke with Savannah. Savannah stated she was messaging back and forth with the supervisor to have an e-gift card issued, then the payment team would reach out to cancel the e-gift cards and send me a full refund to my original form of payment. She apologized for Sebastian poor quality of customer service, and that he would receive additional training from his supervisors. She stated she’s worked there 5 years and was more than happy to help with my issue. I received the e-gift cards the same day and from there I would wait on the payment department to reach back out. I woke up Saturday morning June 12th to an email from a customer service rep named Bruce. In the email he spoke about the years 2018, 2019, and some of 2020. My items were purchased in 2020. He also stated I would not receive my original form of payment but I could keep my e-gift cards and that they do not expire. I was told by the first representative on June 5th I would receive a refund in my original form of payment. I was then told by Savannah I would receive e gift cards and her supervisor stated the payment team would reach out, cancel my e-gift cards, and issue my refund to my original form of payment. June 12th I am now on the phone with another customer service rep saying we can’t reach our supervisor by phone since we are working from home, we also can’t reach the payment team by phone. During this pandemic, how are you working from home but not able to assist a customer? What exactly are you doing? I shouldn’t have to put my personal business on blast to receive a full refund. I will not be purchasing from here again!!!

All the clothes are comfortable! Suit for me, my husband and my son!

Consistently staying on top of the game

When i want to buy hoodies, the only choice is A&F

The fabric is so nice!

I buy clothes from here all of the time. I love the quality and price.

Doesn't really get much better than this.

Quality of my order is just superb. Thank

Dreadful experience. I ordered an item hoping that it would be delivered before Christmas. On 23-Dec, I received a notification that my order was delivered but when I checked the tracker, it stated they attempted to deliver it to a location in the Netherlands.....issue here is that I live in Ireland. It is now 12-Jan and still no sign of my order and no contact from A&F......very disappointing!!!!

Abercrombie and Fitch, the parent company of Hollister. Reading A&F reviews it was no surprise to find that they have almost as many negative reviews as Hollister (61% : 72%).
Horrendous experience with Hollister customer service trying to get a refund for a gift card purchase which they cancelled for unknown reason, with no explanation.
No one would speak to me, no one would transfer me to the team whose responsibility it is to resolve disputed matters. No one could be bothered to return my call despite keeping me waiting on the phone (to the US) for what felt like an eternity.
Think twice before you buy from Hollister and, by association, Abercrombie and Fitch. Don't waste your time with so-called customer services, they will only give you the run-around, and a 101 reasons why they cannot help you.
Definitely do not recommend spending your hard money with either company.

My experience with Abercrombie & Fitch has been a disaster. After originally ordering an item and discovering it was the wrong size I sent back for an exchange. Beforehand I rang customer service to ask whether or not to return it with the gift box and they said yes. I then received my new item without the gift box (that I had paid for) and after complaining was given an order confirmation that was soon cancelled with an explanation of “there are no more in stock”. The next person I called said there was and I had been lied to. After all of this fuss and sending it back to order again with a new gift box, I was charged twice for my item. Terrible company.

I booked a number on 11/27/2020. Received daily September 12,2020 but still not available 2 days later. It has been more than 2 weeks but the goods have not been delivered to customers, the transit time is too poor and for a long time. That makes customers really annoyed by not arriving on time